Find out what our customers think of us and why we’re the answer to your business needs
We love to hear when your business receives fantastic feedback and take personal pride in knowing we’ve done our part to deliver a top customer experience for your customers.
So we’ve assembled a few of our glowing testimonials for you to browse and give you another reason why AnswerMyPhone.biz is the answer.
Heath Windows & Doors
SOS Athletic Excellence
West Wales Systems
I am more than happy to recommend Adrian and his team at AnswerMyPhone.biz, We use their services as an overflow for our incoming calls and our customers and suppliers have always complemented on how well the phone was answered and how prompt the messages had been passed on, not realizing they had been directed through to a call centre. I will continue to recommended Adrian and his team and their services to anyone looking for Professional Answering Services”
Adrian and his team are quite simply fantastic at what they do. In 2009 I jointly ran a business in Reading dealing with specialist tax planning for High net worth individuals. I hired Adrian and his team to deal with all calls we received from our clients and other professional introducers to our company. They delivered top quality information to us each time they took a call. Due to the nature of the business, timing was everything and the speed of AnswerMyPhone's response was astounding. Thank you Adrian and AnswerMyPhone, I have no hesitation in recommending your service to those who may need it.”
As a young business, I see the value in not missing any calls that could be new business and money in the bank. Every time that I miss a call, I could be missing an opportunity to grow my business, and that is important. Adrian's is in the business of getting me more business. If I am not able to take a call, one of his staff will answer my calls on my behalf in a very professional and friendly manner. They don't just answer my calls, but they also qualify the caller taking out the 'spam' factor that many of us are getting used to these days. Cross-selling, up-selling, and even telesales, all attributes that each of his staff members possess. If I can't get to the phone or I need a holiday from the stresses of day-to-day working life, I know that Adrian and his staff are there to make sure that no matter what, I never miss an opportunity to grow my business. Thanks Adrian”
Allan Blair Beaton:
Adrian provided an excellent service and I'm very happy to give him a reference. I would be extremely pleased to employ his services again. We had no problems and calls were always handled professionally - great work!”
International Fundraising Consultants
We have been using AnswerMyPhone.biz for years at Liberty and have no plans to stop now. A good, reliable service from a very friendly bunch. We have also passed their details onto a number of our clients who also feel the same way.”
Adrian's business does exactly what it says on the tin; they have answered my phone for my biz on many occasions, for many months and the service is second to none, simply put it provides you with a really good secretary without the salary commitment. If you ever have trouble getting to answer your phone due to meetings or hands on work, then you need to call Adrian, having a person answer your phone rather than a recorded message will ensure business is won rather than missed. Excellent!”
AnswerMyPhone.biz are a very flexible service and a better solution for our business than having a full time receptionist. If we are all out on location filming then they handle all our calls. If not we may choose to take some or all calls (yes even the annoying cold calls that they filter so well for us)! It’s great to have the choice and to be able to 'leave the business' in the hands of people who know what it’s about and who can effectively handle and manage enquires for us. It’s a cracking service!”
Dewi Diesel Evans:
Kingswood have used Adrian's services for over 3years and have found them hugely useful. Whenever we are all on the phone or in meetings our calls divert to Adrian and his team answer so professionally that no-one knows it's happened! I would recommend Adrian to any business which needs continuous call answering/message taking and also to businesses like ours where the need is sporadic. JWP”
I have just completed a FREE 2 week trial with Adrian Moss and his team. I must confess the service received has simply been outstanding. The process involved in setting the service up was simple and efficient with Adrian doing all of the work. Not only do they answer the telephone in a professional & courteous manner, they also take accurate and detailed messages, which are both texted and emailed to ensure safe receipt. In addition to this, they add significant value by canvassing business for you whilst going about their daily routine. This has resulted in 4 referrals today. Nice one Adrian! I have no hesitation in referring business to Adrian and his efficient team!”
Joe Fizz Asset Finance
I have used AnswerMyPhone.biz on several occasions as phone support on marketing campaigns we have run. The service we received was very professional and was a great help to us in developing new business”
Horizon Digital Media
Because of AnswerMyPhone.biz they have placed an order worth £8,500 which is the largest single private order we have taken in 20 years of trading!
Being a small business with only 5 employees & no permanent admin staff to answer the phone when I am out of the office (which is 70% of the time) we have relied on customers & suppliers leaving messages on our answering machine, after a single day it normally registers 10 missed calls, but only 3 messages left. We have just finished a free 1 month trial with AnswerMyPhone.biz, & I cannot believe the difference it has made…every customer call is answered professionally & is either transferred to my mobile, or a thoroughly detailed message is taken & emailed straight to my phone, they also screen out a great deal of nuisance sales calls so that I don’t have to deal with them anymore. I asked one new customer what they thought of the service & asked if they would have left a message otherwise. They said they would not have left a message, but because of AnswerMyPhone.biz they have placed an order worth £8,500 which is the largest single private order we have taken in 20 years of trading!
Anyone who has a business & wants to maximise enquiries and have a more professional profile will be more than happy with the service provided by the staff at AnswerMyPhone.biz."
Sovereign Steel Services
I have used Adrian's services more than once and been delighted with the results. Adrian is very professional and everything that was outlined in the original proposal was achieved - and more. I have no hesitation in recommending Adrian's work and what's more he's a great bloke too!”
I've worked with Adrian and Delyth at AnswerMyPhone.biz to take calls and orders for Tooty Fruity. This was probably one of the best investments I made in this business, as it freed up my time so that I could concentrate on building a successful company. I would recommend their services to anyone who prefers a personal and integrated phone answering service, rather than a 'faceless' call centre. An excellent and professional business to work with.”
Firstly, thanks a lot for the marvellous service you and your colleagues have provided The Gate. I think the best compliment I’ve heard so far is from my wife who said “you cannot tell they’re not real Gate staff….except they are probably more professional so maybe you can!”
The Gate Arts Centre
I was out on an appointment, and I rang my office three times and didn’t get a reply, I was very concerned that my customers could be having the same problem. I immediately contacted Ade and took advantage of a free one month trial.
I was amazed at the amount of calls that AnswerMyPhone.biz had answered and was very impressed that my clients did not know that they were not speaking to a member of my staff.
I would recommend AnswerMyPhone.biz as they have proven to be an asset to my business.
Thank you Ade & Del”
LT Insurance Services Ltd
I have been utilising Adrian's services since November 2010. Both he and his team offer a professional and friendly service, and I would recommend AnswerMyPhone.biz to any prospective clients.”
I would like to write and pass on my appreciation for all your great work! We were losing loads of calls as they were all diverted to my mobile and I couldn't cope. Since you guys started handling our calls you have not only taken this headache away from me, you have also saved me money on not having to pay for a full time employee or even 2. Not only have you made us look more professional but you ring all our web leads.
All in all our sales have increased, my blood pressure has lowered and using your service frees up my time to enable me to run the business and work on sales.
The feedback from my customers is that you are professional and very polite. I wouldn't hesitate to recommend you to anyone looking to help grow their business.
We will continue to use your services on a permanent basis and look forward to growing together.”
AnswerMyPhone.biz have been answering our calls since December 2010. The service has been invaluable for us as a growing business. I have peace of mind knowing that any unanswered calls will flick over to them where they can answer the phone in a professional manner. Have you ever called a company whose phones ring and ring? Did you call them back? Probably not. AnswerMyPhone.biz offer a service that is valuable to SMEs regardless of size and I highly recommend looking into it”
My past experience in using Adrian's services was an extremely good one. His diligent attention to detail following a brief of our requirements was very effective.”
I could say that Adrian "answers our phones" but that would be doing him a disservice! When we are all dealing with clients Adrian and his team is our customer interface! They do far more then "just take the call", they provide a level of service that requires initiative, knowledge and commitment. If they weren't up to it... our customers would have told us!”
Adrian is an extremely professional individual who runs an excellent business. Go-Eco has employed AnswerMyPhone.biz for some time and the service is exceptional. What makes these guys stand out is their knowledge of my business and the way in which this is applied. For example if a call comes in they answer it professionally but also establish the nature of the call and respond to it accordingly adding value through understanding. Oh and they are flexible and great value too! We have also utilised other expertise within Adrian's organisation for as varied activity as outbound sales and credit control all with excellent results. Give them a go they even have free trials available!!!”
I have used AnswerMyPhone.biz for a few months now and find them excellent. Their service is excellent and they are very professional. It’s important to have a professional and punctual company that will answer the phone on your behalf and they are always willing to try and up sell your products and services”
Adrian Moss, MD of AnswerMyPhone.biz, is one of those rare people in life who so totally cares about his business and the quality it offers his clients, that his intensity and desire to succeed is quite uncommon in what is often a very common world. One sometimes wonders who is replacing his batteries!!”
Adrian provided us with a Telephone answering service, that covered peak times when our engineers were already on the phone. AnswerMyPhone.biz always presented themselves as our company and the service was excellent and reliable. They learned about our service offerings and also provided 1st line support and advice over the phone. I would recommend their service to any support or service company.”
Adrian worked on a database of ours which was probably far from perfect but he managed to arrange several very useful leads that we have subsequently been able to process. He's very thorough and professional and communicates well.”
We have worked with Adrian on several projects and he is always professional, hardworking, creative and delivers on time. I would have no hesitation in recommending him to others looking for telephone answering services and appointment /sales calls.”
Liz Gibbs Murray:
Having used Adrian's business AnswerMyPhone.biz to handle incoming calls whilst working for Astrix I would have no hesitation in recommending his services to any other potential business. I found him and his staff to be highly efficient, personable and reliable. In short if you want to present your business in the best possible light over the phone AnswerMyPhone.biz is an excellent and cost effective way of doing so.”
To make sure that I didn’t miss any calls while I was on holiday a couple of weeks ago, and also to make sure I didn’t get any unnecessary interruptions, I had AnswerMyPhone.biz to handle all of incoming calls. As is always the case my incoming calls were handled in a very professional manner and on most occasions the client was advised that I was away for a few days.
When something urgent came up I asked for an email to be sent which I would pick up and deal with. All of this was agreed before I went away and was handled exactly as I wanted. In fact one of my suppliers actually asked me who my new member of staff was when I got back. I can strongly recommend the services that Delyth offers at answer my phone and I will certainly be using them again in the future.”
Having used your telephone answering service for several months now, I wanted to commend you and your staff and an incredibly professional and polished service.
None of my clients to whom you have answered a call had any indication that you were anything other than an employee within my business, and the enquiries/messages were always dealt with in an impeccable manner
You and your staff have taken great time to get to know the intricacies of my business in order to provide a seamless service and this has really shown in the quality of communications you have provided.
I very much appreciate all that you have done for me and my business so far and I wouls have no hesitation in recommending your services to anybody.
I love these guys! People thought I had loads of employees because they were so professional on the phone and took the time to understand my business before answering my phones! Love that my phone never went unanswered and they saved me a lot of time by actually taking bookings and asking all the questions I would have for me! So much more than most phone answering companies who just take messages and are not far off being like an answer phone! Thanks Guys! :)”
May I take this opportunity to say a couple of words to Adrian & the staff at AnswerMyPhone.biz.
The service they have provided for me has been first class and the comments I have received from my customers on how professional the company now is has been outstanding.
I must admit that I was sceptical at first, but I am glad I took advantage of their free trial, and I plan to keep on using their service for as long as possible.
Thanks again for providing me with a first class service.”
Lewis Carpentry & Joinery Ltd