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Telephone Answering Service for IT and Telecomms

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Simply fill in your details for some more information, or to take us up on our trial! offers a professional phone answering service for IT and Telecomms companies.

We understand the demands of your office, let us be your virtual receptionist, and filter calls to the right person, take your techies off the phone and let them get on with what they are good at.

By hiring us as your phone answering service, we can log customer issues and log them with the correct person. Create a professional appearance of your business to customers and prospects, avoiding missed calls and manage your workload.

Not sure if it's right for you, we offer a two week telephone answering trial offering,

  • A Complete Service. Every single one of your phone calls will be answered, using your chosen greeting and business name.
  • Seamless Transition. Your customers will have no idea that they’ve been transferred through to us; we’re experts at ensuring a seamless transition.
  • Superior Note-taking. All messages will be relayed efficiently and comprehensively to you, either via text, email or fax and we can patch calls directly through to you, if required.
  • No strings attached. At the end of those free two weeks, take us or leave us… 
  • A Fantastic Impression. We’ll present a great first impression of your business, ensuring happier customers and more sales– everyone will be dealt with in a professional, warm and efficient manner.

Why do we do it?

Well, we do it to start a relationship with you... simple really! You see we know that for most people, finding a Call Answering Service you are totally comfortable with is a big deal, so earning your trust and loyalty is really important to us. We also understand that we need to reduce the risk for you in someone else answering your calls, hence the crazy deal of 2 weeks for free!

Who are 

Entrepreneur Delyth Jones set up in 2005 to meet the desperate need for a superior telephone answering service across the UK.

With 80% of prospects hanging up when they hear a recorded message and most unimpressed by ‘call-centre’ type staff, Delyth set out to provide a smoother and more personal telephone answering service.  

Over the years, the team’s more bespoke approach has attracted attention from a range of industries and in 2014 they were officially named the most-loved telephone answering service in Wales (TheBestOf, Loved and Local Awards 2014).

Incredibly enthusiastic about working with ambitious entrepreneurs to proactively save them time and money, they’ve worked with their fair share of high-profile clients like the Cardiff Devils (a dream come true for Ice Hockey fans like ourselves) but have always maintained their passion for working within smaller, local businesses.

It’s not just about answering the telephone; their service can and will add real value to your business.
But don’t just take our word for it; suss out their superior service for yourself with a completely free, no strings, two-week free telephone answering trial – just fill in your details today!

I have completed a FREE 2 week trial with Delyth Jones and her team. I must confess the service received has simply been outstanding. The process involved in setting the service up was simple and efficient with Delyth doing all of the work. Not only do they answer the telephone in a professional & courteous manner, they also take accurate and detailed messages, which are both texted and emailed to ensure safe receipt. In addition to this, they add significant value by canvassing business for you whilst going about their daily routine. This has resulted in an enquiry from a company that wanted a price for 5 new PCs. In short we won that order. It has since led that company taking a monthly support contract with us worth £400 a month. Nice one Delyth! I have no hesitation in referring business to Delyth and her efficient team!

Lee Chapel:
Total Computers and Accessories Ltd

As a small IT business, we're often unable to handle unexpected phone calls, as our work is technical and requires our full attention. Before switching to AnswerMyPhone, we would usually let the answering machine take the calls, but only a staggering 1 in 20 callers would leave a message; most would simply hang up. We realised that we were almost certainly missing out on new clients, and decided to test Delyth's service for a few months.

We never looked back. We can point to several of our current clients who would almost certainly have gone elsewhere, if their calls hadn't been handled in such a professional manner. AnswerMyPhone have resulted in our working with more clients, and we appreciate the peace of mind that goes with knowing that a potential customer's first interaction with our company is such a professional one. Several of our friends and acquaintances are also now using AnswerMyPhone, and I cannot recommend their quality of service highly enough. It has paid for itself many times over.”

Dave Collins:
Software Promotions

If you’d prefer to chat through the offer, feel free to give us a call on 02920 695 999