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Success Story - Heath Windows & Doors

As anyone who has started up their own business knows, there’s a time at the beginning when you must do everything.  That includes all the administration functions - secretary, receptionist, sales, operations, stock control, bookkeeper, and the list goes on.

When Mial Hardwick set up Heath Windows and Doors in 2012, that’s just what he did – everything!  Apart from actually fitting the windows, Mial answered calls, visited potential customers, processed quotes, ordered stock and managed all of the fitting and service calls.  This left him very little time to focus on his dream of growing the business and opening a showroom.

Thanks to a recommendation from a business friend, Mial contacted  During the initial 2-week trial period we provided a telephone answering service for the calls that Mial couldn’t take himself. By the end of the fortnight, Answer My Phone had taken 17 enquiries from potential customers – ones that Mial would have missed out on if we had not taken the calls. These led to additional sales.

After the trial period, we took over booking appointments so Mial could concentrate on visiting customers rather than spending his valuable time answering the phone.  In just 6 weeks, Heath Windows and Doors’ turnover had doubled.

As Mial’s business has grown, we have taken on more tasks such as diary management, marketing calls, following-up web leads, handling service calls, and even contacting customers to secure deposits.  During the four years that Answer My Phone has been providing a range of telephone services, Heath Windows and Doors turnover has increased by a whopping 5,000%!  Because of this, Mial has been able to take on more staff and, at the beginning of 2017, he was able to open his very first showroom.

But enough from us, we will leave you with Mial’s very own words…


“I would like to write and pass on my appreciation for all your great work! We were losing loads of calls as they were all diverted to my mobile and I couldn't cope. Since you guys started handling our calls you have not only taken this headache away from me, you have also saved me time and money on not having to pay for a full-time employee or even 2. Not only have you made us look more professional but you ring all our web leads to help us convert more sales from our marketing efforts.

All in all our sales have increased, my blood pressure has lowered and using your service frees up my time to enable me to run the business and work on growing sales.

The feedback from my customers is that you are professional and very polite.  I wouldn't hesitate to recommend you to anyone looking for help in growing their business.”


Want to grow your business like Heath Windows and Doors?  Find out how to start your free 2-week trial today by speaking to a member of the  team.

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