What is VoIP?
VoIP (Voice over Internet Protocol) enables you to make free calls to anywhere in the world using your Broadband system. But it’s not just for free phone calls, VoIP systems have a number of handy features such as voicemail sent to email, call forwarding, conference calls, and if anyone is still sending faxes, you can receive those to your email too!
Voicemail messages are converted into a digital file and then emailed direct to your inbox. This means that you can not only listen to your voicemails on your PC, tablet, or even smart phone, you can also mail them to another member of your team should they require immediate action.
You can have multiple lines too without the expense of line rental and installation costs. With traditional telephone systems, if you only have two lines and if both lines are being used with outgoing calls, your customers cannot get through to you. With VoIP, you can have as many lines as your business can handle or need with no extra cost.
What are intelligent phone systems?
Using Cloud-based systems has become second nature to many of us, from storing photographs and documents to enabling remote workers to access company files, so it’s no surprise that companies are turning to Cloud-based phone systems for their telephone requirements too.
Intelligent phone systems use the Cloud to integrate with CRM systems to create a seamless customer service operation. These systems enable you to use your computer to make and receive calls whilst at the same time displaying the customer’s details with just a couple of clicks of a mouse. These intelligent systems can also prioritise calls on their importance. For example, your CRM system can be programmed to flag certain high value customers, so that when they call, they are automatically put to the top of the call queue, or directed to a specific person within your organisation.
Answering your VoIP and intelligent phone system calls
Using VoIP and intelligent phone systems could save your business a large amount of time and money. However, for small and medium sized businesses, investing in the latest VoIP phone systems can often be a low priority. This is where Answer My Phone comes in. We utilise the latest VoIP and intelligent phone systems to deliver the best customer service on behalf of our customers businesses. We can field all sales calls, deal with customer enquiries, assist with new business leads and everything in between – we can then patch the important calls through to your team, or send you an end-of-day summary to your emails.
If you would like to find out more about how we can help you with your calls, get in touch with us today. We offer a two week free trial, so you can try before you buy – just remember, 98% of trial participants become long-serving, loyal customers, so we must be doing something right!
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