Good customer service often goes unnoticed, and certainly unrewarded. However, it’s not too difficult to remember a time when we have received bad customer service.
Studies show that someone who has received bad customer service will tell twice as many people as they would if they had received good service experience. In fact, it is believed that a customer with a complaint is likely to tell at least 9 people of their bad experience.
It makes sense therefore that companies should strive to deliver excellent customer service, and if something goes wrong, aim to resolve it to the customer’s satisfaction as soon as possible.
So, if you want to provide excellent customer service, it pays to take a look at the companies who deliver the best customer service in the UK:
1. John Lewis
Very few companies have a ‘customer service’ page on their website. John Lewis’ is packed with useful information and advice all geared to give their customers a great service. As the largest employee-owned company in the UK, all employees are known as ‘Partners’ and have a vested interest to ensure that they deliver customer service that’s hard to beat.
2. Carphone Warehouse
Carphone Warehouse staff are known to be helpful, even if you have just popped in to get help with your existing phone and don’t want to buy anything. Winners of Retail Week’s Customer Experience Awards Overall Award for Excellence in Customer Experience in 2016, their great customer service hasn’t gone unnoticed.
3. First Direct
As one of the first telephone and internet banking companies in the UK, they have changed the way we manage our daily banking. Delivering great customer service is at the heart of their business. In a poll carried out by Martin Lewis’ Money Saving Expert, 90% of First Direct’s customers voted its service as “great”.
With over 225 million customers worldwide, it’s no surprise that Amazon delivers excellent customer service. In 2017, they were awarded ‘Best in the UK’ for customer service in the UK Customer Satisfaction Awards Winners.
This online supermarket retailer is the highest rated food retailer for customer service in the UK. Doing your grocery shopping online with Ocado is simple, easy and your order is delivered where and when it’s convenient for you.
Providing great customer service is something you cannot afford to ignore. And the most common way for small and medium sizes businesses to provide a great service, is via the telephone.
If you struggle to answer your phones, or don’t have time give your customer your full attention when they do get through to you, then why not think about outsourcing your telephone answering to a third party such as AnswerMyPhone? We can tailor a bespoke call handling package to suit your business that’s so good, your customers won’t even realise they are not speaking to someone in your office.
For a free, no obligation two-week trial, or for more information on our services, get in touch today.
Request a Callback
Simply fill in your details and we will contact you as soon as possible